Frequently Asked Questions

Yes, our initial consultations are completely free. This includes your first health assessment, medical history review, and initial treatment recommendations. Additional services like diagnostic tests, prescriptions, or specialized treatments may have associated costs.

We accept both walk-in patients and scheduled appointments. However, we recommend scheduling an appointment to reduce waiting time and ensure availability, especially for specialized services like ultrasounds.

To schedule an appointment, you can:

• Call us at +263 8644294600
• WhatsApp us at +971563347857
• Use our online appointment form

Our staff is fluent in English, Shona, and Ndebele to ensure clear communication with all our patients.

We offer several types of ultrasound services:

• General abdominal ultrasounds - For examining organs like the liver, kidneys, and gallbladder
• Pelvic scans - For reproductive and urinary health
• Pregnancy ultrasounds - For prenatal monitoring and care
• Soft tissue imaging - For examining muscles, tendons, and other soft tissues

Our modern equipment provides clear, accurate results with immediate interpretation by our healthcare professionals.

We provide prescription recommendations and can guide you to licensed pharmacies for medication dispensing. We also maintain relationships with local pharmacies for your convenience.

Our healthcare professionals ensure all prescriptions are:

• Appropriate for your specific condition
• Compatible with your current medications
• Optimized for effectiveness and affordability

We're located at Office 3, 129A Albion Flats, Fort Street, Between 13th & 14th Avenue, Bulawayo, Zimbabwe. We're easily accessible by public transport and have nearby parking available.

Nearby Landmarks:

• Close to Bulawayo city center
• Near major bus routes and taxi stands
• Walking distance from central business district
• Parking available nearby

Our standard operating hours are:

• Monday - Friday: 8:00 AM to 5:00 PM
• Saturday: 8:00 AM to 2:00 PM
• Sunday: Closed
• Public Holidays: Limited hours (please call ahead)

For emergencies or urgent consultations outside these hours, please call us directly at +263 8644294600.

You can reach us through multiple channels:

• WhatsApp: +971563347857 (best for quick questions)
• Phone: +263 8644294600 or +263783565419
• Email: info@taprokahealthcare.com or taproka.healthcare@gmail.com
• In Person: Visit our clinic during operating hours

For appointment scheduling, WhatsApp or phone calls are recommended for fastest response.

Yes, our clinic is well-served by public transportation:

• Multiple bus routes stop within 2-3 blocks of our location
• Taxi services are readily available in the area
• We're located in central Bulawayo, making us accessible from most parts of the city

If you need specific directions from your location, please contact us and we'll be happy to assist.

Yes, we offer initial consultations via WhatsApp video calls for patients who cannot visit our clinic in person. While some services require in-person visits (like ultrasounds and physical examinations), we can provide preliminary assessments, follow-up consultations, and general healthcare advice remotely.

To arrange a remote consultation:

• Contact us via WhatsApp at +971563347857
• Specify that you'd like a video consultation
• We'll schedule a time with our healthcare provider

Please note that certain conditions will require an in-person visit for proper diagnosis and treatment.

Yes, we work with various medical insurance providers. Please contact us with your insurance details, and we'll verify coverage for your specific needs.

We currently accept the following major insurance providers:

• CIMAS
• First Mutual Health
• PSMAS
• Several other local and international insurance plans

If your insurance provider isn't listed, please contact us to check if we can accommodate your plan.

We accept multiple payment methods for your convenience:

• Cash - USD and local currency accepted
• Mobile Money Transfers - EcoCash and other mobile payment platforms
• Bank Transfers - Details provided upon request
• Medical Insurance - For covered services with approved providers

Payment is typically required at the time of service unless prior arrangements have been made or insurance coverage has been verified.

Our service costs vary depending on the specific treatment or procedure needed. Here's a general overview:

• Consultations: Free initial consultations
• Diagnostic Services: Varies based on type of test
• Ultrasound Scans: Different rates for different types of scans
• Medical Examinations: Depends on comprehensiveness
• Therapeutic Services: Varies by type and duration

We provide transparent pricing for all services. Contact us for specific pricing information related to your healthcare needs.

Yes, we understand that healthcare costs can be challenging. We offer flexible payment arrangements for qualifying patients, especially for those requiring multiple services or ongoing care.

Our payment plans typically include:

• Initial down payment
• Scheduled installments over an agreed period
• Flexible terms based on individual circumstances

Please discuss your situation with our administrative staff to explore available options that suit your financial needs.

We understand that circumstances can change. Our appointment cancellation policy is as follows:

• Please provide at least 24 hours' notice for cancellations or rescheduling when possible
• For same-day cancellations, please notify us as soon as you know you cannot attend
• Repeated no-shows without notice may affect future appointment scheduling

To cancel or reschedule, simply call our office at +263 8644294600 or send a WhatsApp message to +971563347857.